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Frequently Asked Questions (FAQ)



Can I order over the telephone?
How do I know you have got my order?
What if I do not receive an order confirmation by e-mail?
Can I pre-order in advance?
How do I re-order?
Can I cancel / amend my order?
What is the difference between the 3 sizes and prices for Flowers?
Will the products look exactly the same as illustrated?
Can I have a different colour or flowers to that illustrated?
Do prices include Delivery?
Can I send my order anonymously?
What is the correspondence address for Petals of Madinah?
What email address should I use to contact someone?


Can I order over the telephone?
Yes. Simply call 0121 328 2626 and we will be happy to take your order and answer any questions you may have. Our hours are 9.30am to 5.30pm Monday to Saturday, and 10.00am to 3.00pm on Sunday. After business hours, you are welcome to use our contact form or send your own e-mail to info@petalsofmadinah.co.uk and someone will contact you the following working day...

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How do I know you have got my order?

When placing your flower order online, after your payment has been accepted you will see a confirmation screen, and you will then be sent an e-mail detailing your order. Should you not receive this e-mail please telephone us on 0121 328 2626.



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What if I do not receive an order confirmation by e-mail?
Should you not receive an e-mail confirmation within an hour of placing your order please telephone us on 0121 328 2626.

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Can I pre-order in advance?
We will accept orders up to 12 months in advance.

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How do I re-order?
Visit our web site at www.petalsofmadinah.co.uk and follow the simple instructions or contact us on 0121 328 2626.

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Can I cancel / amend my order?

send a reply to our confirmation e-mail, email us via the contact form, or call us on 0121 328 2626 stating your desire to amend or cancel. orders maybe cancelled with at least 48 hours before the intended delivery date.



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What is the difference between the 3 sizes and prices for Flowers?
The small price shown is the minimum price possible to create a small version of the design. The medium sized product is pictured therefore choosing the small price would mean that there would be fewer flowers than illustrated.

By ordering either the medium or large item you are giving the florist more flexibility and value with which to fill your order. This difference can be made by a combination of a greater quantity of flowers, a greater variety of flowers, a better quality grade of flowers and better quality accessories and packaging.

Florists have many ways of making a regular arrangement become extra special, and by offering three prices allows you to choose according to your budget.



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Will the products look exactly the same as illustrated?
FLOWERS
Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery your Petals of Madinah florist may substitute one or more items.
GIFTS
Should an item be out of stock, a similar product of equal or greater value may be sent, rather than disappoint and miss the intended delivery date.

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Can I have a different colour or flowers to that illustrated?
If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the Special requests or comments box on the order details screen.

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Do prices include Delivery?
Delivery is not included. Standard delivery charge is 2.95.


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Can I send my order anonymously?
If you do not include your name on the message card the gift will be sent anonymously. Our staff would be unable to give details over the phone if the recipient calls us to ask due to the Data Protection Act 1998.

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What is the correspondence address for Petals of Madinah?
Petals of Madinah 
690 Washwood Heath Road
Ward End
Birmingham
West Midlands
B8 2HQ

Tel: 0121 328 2626



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What email address should I use to contact someone?

For information, queries or help,

email info@petalsofmadinah.co.uk, or use the contact form online.



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I received a birthday flower basket delivery this morning - absolutely gorgeous! They were from my brother in the
USA - a real surprise!

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25-September-2017 - 15:09