The Petals of Madinah 100% Satisfaction Guarantee.
if for any reason you are not happy with your Petals of Madinah
experience, phone us on 0121 328 2626, or Email
us, and let us know. We promise that if your unhappiness is any fault of ours, we will always offer to put things right with a full refund or a replacement.
Please note that some exclusions apply to our 100% satisfaction guarantee. For more information, please view the small print below.
1. You can contact our friendly Team on the following number:
Customer Services - 0121 328 2626
Mon to Sat between 9.15 am and 5 pm
Sun between 10.15 am and 2 pm
2. If you are living outside of UK, please call
+44 121 328 2626
The small print...
* Our 100% satisfaction guarantee only applies to the products and aspects of our service that we have direct control over.
* The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital).
A summary of our resolution policy is shown below:
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order.
In the event of late-delivery on the selected delivery date, we will either refund you the delivery charge paid for your order and offer compensation via discount vouchers.
In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it may be necessary to retu the original product in order to receive the refund.
If we are unable to fulfill your order, we will refund you in full.
If we send the wrong product, we will resend the correct product. Please note that it may be necessary to retu the original product received.
Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.