All items shown on this site are for general guidance only.
FLOWERS Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery your Petals of Madinah florist may substitute one or more items. If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the Special Instructions box on the recipient details screen.
GIFTS Should an item be out of stock, a similar product of equal or greater value may be sent, rather than disappoint and miss the intended delivery date.
The prices payable for the flowers that you order are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.
By clicking on the "Buy" button on the order form, you are consenting to be bound by these Terms and Conditions and those appearing anywhere on the Petals of Madinah website and authorises Petals of Madinah to take payment for the item(s) ordered.
Full payment for all items purchased through this site is required before your order can be despatched. We accept all major credit and debit cards including American Express. All checkout pages containing personal information are protected using 128-bit encryption technology from the leading secure certificate supplier, Thawte. Petals of Madinah reserve the right not to process an order if it is believed that the credit card transaction may have been made fraudulently. Under such circumstances the customer will be contacted to obtain further information.
An email will automatically be sent confirming that your order has been received and is being processed, please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail.
Orders cannot be accepted from customers under the age of 18 years.
In no event will Petals of Madinah be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
Petals of Madinah reserves the right to supplement and amend the Terms and Conditions. It is the responsibility of the customer to review the Terms and Conditions when using the website. They shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights.
You can cancel your order up to 48 hours prior to the delivery date.
To cancel an order, please send a reply to our confirmation e-mail, email via the contact us form or call us on 0121 328 2626 stating your desire to cancel, quoting your order reference number, surname, and postcode.
You can make amends to your order up to 24 hours prior to the delivery date.
To amend an order, please send a reply to our confirmation e-mail, email via the contact us form, or call us on 0121 328 2626 stating your desire to make any changes, quoting your order reference number, surname, and postcode.
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