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Terms and Conditions



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Changes to your order
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Limitation of Liability
General
Cancelling your order


Products

All items shown on this site are for general guidance only.

FLOWERS
Due to seasonal price changes and local availability on flowers we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery your Petals of Madinah florist may substitute one or more items. If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the Special Instructions box on the recipient details screen.

*Please Note if flowers are ordered from a different category on a main season e.g Mothers day or Valentines day and are not ordered from the category itself, the flowers bouquet size will be smaller and the flower variety may even change due to the price of flowers being so high around these seasons. If unsure please call one of our sales team on 0121 3282626.

GIFTS
Should an item be out of stock, a similar product of equal or greater value may be sent, rather than disappoint and miss the intended delivery date.



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Changes to your order

You can make amends to your order up to 48 hours prior to the delivery date.

To amend an order, please call us on 0121 328 2626 stating your desire to make any changes, quoting your order reference number, surname, and postcode.



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Prices

The prices payable for the flowers that you order are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.



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Orders
By clicking on the "Buy" button on the order form, you are consenting to be bound by these Terms and Conditions and those appearing anywhere on the Petals of Madinah website and authorises Petals of Madinah to take payment for the item(s) ordered.

Full payment for all items purchased through this site is required before your order can be despatched. We accept all major credit and debit cards including American Express. All checkout pages containing personal information are protected using 128-bit encryption technology from the leading secure certificate supplier, Thawte. Petals of Madinah reserve the right not to process an order if it is believed that the credit card transaction may have been made fraudulently. Under such circumstances the customer will be contacted to obtain further information.

An email will automatically be sent confirming that your order has been received and is being processed, please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail.

Orders cannot be accepted from customers under the age of 18 years.
Delivery
Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. We reserve the right to charge for re-delivery to that or an alternative address..


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Limitation of Liability
In no event will Petals of Madinah be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.


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General
Petals of Madinah reserves the right to supplement and amend the Terms and Conditions. It is the responsibility of the customer to review the Terms and Conditions when using the website. They shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights.


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Cancelling your order

-If for any reason you wish to change or cancel your order, you can do so by calling 01213282626 or emailing us on info@petalsofmadinah.co.uk

-Please give 48hrs notice before the delivery date.

-Where the customer exercises their right to cancel, we will provide a credit note for future use in store.

Refunds on Delivery orders

On Delivery orders if we are unable to deliver the package then it will be returned to the store for collection or re delivery for a extra delivery charge. Customers are not entitled to a refund for the order placed if we have attempted to deliver but with no success with leaving it with a neighbour or a secure location.



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Just a Thankyou note to say how lovely the flowers you delivered for our grandaughters 18th birthday. They were truly beautiful. I ordered them through my local florist in Sheffield, who had passed the order to you in Birmingham. Thankyou again. ...

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Call our sales team on 0121 328 2626

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25-September-2017 - 15:02